Privacy Policy
We value your privacy and protect your data.
1 Information Collection
1.1 Types of Information We Collect
Personal Information:
- Name, phone number, and email address
- Last four digits of ID (for identity verification)
- Pickup address and contact details
- Bank account information (for payments)
Device Information:
- Device model, specifications, and condition description
- Device photos and related documents
- Estimate history and transaction records
Technical Information:
- IP address, browser type and version
- Operating system information
- Website usage data and cookies
- Access logs and user behavior analytics
1.2 Methods of Collection
Direct collection: information you provide during registration, estimate submission, and booking
Automated collection: via cookies and analytics tools
Third-party sources: partners and payment providers (with your authorization)
2 Information Use
2.1 Purposes of Use
Service Provision
- Device valuation and recycling services
- Booking arrangements and logistics
- Payment processing and account management
- Customer support and after-sales service
Business Operations
- Identity verification and risk control
- Service improvement and optimization
- Market analysis and trend research
- Legal compliance and dispute resolution
2.2 Marketing Communications
With your explicit consent, we may send:
- Service updates and promotions
- Recycling industry news and eco tips
- Surveys and feedback invitations
Unsubscribe rights: you can opt out anytime via the link in emails or by contacting support.
3 Information Sharing and Disclosure
📢 Important Notice
We do not sell, rent, or provide your personal information to third parties for their marketing purposes.
3.1 Permitted Sharing Situations
Service Providers
Logistics companies, payment processors, and cloud providers — limited to the minimum necessary.
Legal Requirements
Upon lawful requests by authorities or court orders.
Business Transfer
During mergers, acquisitions, or asset sales — we will notify you in advance.
User Consent
With your explicit consent.
3.2 Cross-border Data Transfer
If transferring your personal data outside Singapore, we will:
- Ensure the recipient has adequate data protection
- Sign data transfer agreements to safeguard your rights
- Obtain your explicit consent when required
4 Data Security and Protection
4.1 Security Measures
4.2 Data Retention
We retain personal data only as necessary:
- Account info: retained 3 years after closure for compliance
- Transaction records: retained 7 years per financial regulations
- Support records: retained 2 years for improvement
- Marketing data: until you unsubscribe or request deletion
Security reminder: despite strict measures, internet transmission involves inherent risks. Keep your password safe and avoid logging in on public devices.
5 Your Rights
Under Singapore PDPA, you have the following rights:
Right of Access
Request to view your personal data we hold
Right to Rectification
Request corrections to inaccurate data
Right to Erasure
Request deletion of personal data under certain conditions
Withdraw Consent
Withdraw your consent for specific processing
Data Portability
Request transfer of your data in a usable format
Right to Complain
Lodge a complaint with the Personal Data Protection Commission (PDPC)
6 Cookies and Tracking Technologies
Learn how we use cookies to improve experience. Cookie Policy
6.1 Cookie Types
Essential Cookies
These cookies are essential for site operation and cannot be disabled.
Functional Cookies
These cookies remember your choices and provide personalized functions.
Analytics Cookies
These cookies help us understand how visitors use the site.
Marketing Cookies
Used to deliver personalized ads and content.
8 Policy Updates
We may update this Privacy Policy to reflect changes in practices or legal requirements.
Major Changes
We will notify you 30 days in advance via email or site notices.
Minor Changes
Updated policies will be posted and take effect upon publication.
Continued Use
Continuing to use our services after updates means you accept the new policy.
Please review this policy regularly to stay informed. You may subscribe to updates.
Thank you for trusting us to protect your privacy. Contact us anytime.